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Staff in our Whitianga and Paeroa offices will be working but the offices closed for public enquiries from 4.30pm on Thursday, 17 April until 8am on Monday, 28 April. If you require urgent assistance during this time, please phone 0800 800 401.

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Rates remission and postponement

You may be eligible for whole or part remission or postponement of your rates.

You will need to send us a written request for remission or postponement, including any required information you need to provide to support your application.

Our policies, criteria and conditions are below. If you are not sure whether you are eligible or you need further information, just contact our friendly Rates team.

Policies and requirements